Helpdesk Support
Help Desk Outsourcing Services – Equip Your Org with Effective Support
Help desk outsourcing is a service where a provider handles the resolution of both user issues (L1) and technical issues (L2, L3) related to IT infrastructure and applications. Outsourcing Help desk Support can help organizations avoid staffing problems, improve user satisfaction, and reduce support costs. We are available 24×7 via phone, email, and support portal to support your business. Our experts maintenance, upgrades, and troubleshoot the daily problems which end users faces on daily basis.
Competitive Pricing: We offer competitive pricing for our services without compromising on the quality of our services. Our goal is to provide cost-effective services that deliver real value to your business.
We offer support into different levels according to the complexity of issues they are expected to handle.
Level 1 Support
Our help desk specialists answer questions about software and infrastructure usage,
provide instructions to solve usage issues and minor problems, such as restoring access
when users forget their passwords, and create user guides etc.
Level 2 Support
We help to resolve the issues of software and network configuration, software and
hardware, Monitoring of logs. Setting of servers, installation of software’s etc. Wi-Fi
configuration and troubleshooting.
Level 3 Support
Our L3 support includes handling complex issues on the Infrastructure level. If required
we involve software engineers who can assist with fixing defects uncovered by L1 and L2
agents. FAQ Articles and documentation are part of the support.
Managing Servers
24X7 support, Active Directory Management, Desktop Support, Installation & Troubleshooting of enterprise level software used in the organizations. Antivirus
Management.
End User Support
We take care of Management of email solutions like Gmail for business, Office365 etc., Installation, configuration of VPN, printers, and other company software.
Troubleshooting of issues reported by users.
1-1 End User Support
We take care of Employee on boarding services user, access creation, and device setup etc by calling them directly.Help users to take backup of their important company files to a safe location.